Common Questions

Direct Primary Care (DPC) is a membership-based approach to primary care that removes the insurance middleman from routine healthcare. As a member, you pay a simple monthly fee that covers unlimited office visits, direct access to your clinician via phone, text, or email, and longer, more personalized appointments. There is no insurance billing for visits, which means transparent pricing with no surprise bills or copays.

In traditional healthcare, insurance companies often dictate the terms of your care—leading to rushed visits, long wait times, and unexpected bills. With DPC, you pay a flat monthly membership fee that covers your primary care needs. This model allows for longer visits, same-day or next-day appointments, and direct communication with your clinician. However, DPC is not a replacement for health insurance; you should still maintain coverage for emergencies, hospitalizations, and specialist care.

No. EZ Health & Wellness does not bill insurance for services. Our membership-based model eliminates insurance paperwork, allowing us to focus entirely on your care and keep pricing simple and transparent.

Yes, we recommend maintaining health insurance, a health sharing plan, or other coverage for emergencies, hospital care, and specialist visits. Direct Primary Care covers your day-to-day primary care needs, but it is not designed to replace major medical insurance.

Absolutely. Membership is available to everyone regardless of insurance status. Many of our members choose DPC as a cost-effective way to access quality primary care, whether or not they carry traditional insurance.

Yes. If you need to be seen without joining as a member, EZ Express is the right option. It is a one-time visit service designed for people who need occasional care but are not looking for an ongoing membership. See the next question for details.

Yes — through EZ Express. EZ Express is our one-time visit option for people who need care without committing to a monthly membership. It is not for current members, and it is not walk-in care. All Express visits are by appointment only, though same-day and next-day appointments are typically available. Visit types include adult and pediatric sick visits, physicals, camp physicals, and sports physicals, each at a flat rate. You can find pricing and details on the Express page.

Memberships are billed monthly directly from your bank account. After registering through our patient portal, you will set up your payment information securely online. This ensures seamless, automatic billing each month.

Yes. In many cases, patients can use their Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay for monthly membership fees, but coverage can vary depending on your specific plan. We recommend checking with your HSA or FSA provider to confirm eligibility.

Memberships are month to month with no long-term contracts. There are no cancellation fees if the clinic is given 30 days written notice.

No, home visits are not included in the standard membership fee. Please contact us to discuss options if you have specific needs.

Yes, for urgent matters you can reach out via secure message through the patient portal. We will respond as soon as possible. For true medical emergencies, please call 911 or go to your nearest emergency room.

If you require hospital care or a specialist visit, we will coordinate your care by providing referrals and sharing your medical records. Please note that hospital and specialist services are billed separately and are not covered by your DPC membership.

We offer telehealth visits and secure messaging that can support you while you are away, when appropriate. For urgent or emergency situations, we recommend seeking local urgent care or emergency services. We can help coordinate your care and communicate with local providers as needed.

No, we do not stock vaccines at our clinic. However, most vaccines are readily available at local pharmacies. We can advise you on which immunizations you may need and where to obtain them.

Your membership includes a core panel of routine labs: Complete Blood Count (CBC), Comprehensive Metabolic Panel (CMP), Lipid Panel, Hemoglobin A1c, and Thyroid Stimulating Hormone (TSH). Any additional lab work is available at our discounted, at-cost rates.

No, we do not perform blood draws in our office. We partner with CPL and Quest Diagnostics, so you can have labs drawn at a convenient nearby location. We will order your labs, review the results, and discuss them with you.

No, imaging services such as X-rays, MRIs, and CT scans are not covered by your membership. However, we can order imaging when needed and help you find lower cash-pay options whenever possible.

No, specialist visits are not included in your membership. We can help you find the lowest cash rates available and coordinate care with your specialist when appropriate.

No, prescription drug coverage is not included with membership. The good news is that many common prescriptions are very affordable. We will work with you to find the lowest cash prices and recommend cost-effective medication options.

Direct Primary Care memberships are generally not considered qualifying health coverage under federal tax rules. We recommend speaking with a tax professional about your specific situation.

No, we do not offer DOT physicals or drug screenings at this time.